Inbox

Every message, comment and review in one inbox.

Messages from every channel, comments on your posts and your reviews, in one place. You answer from Huuve and it shows on the channel.

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The audience

Who you reach with inbox.

Someone who writes to you is closer to buying than anyone who only looked. They want a person, not a form.

Best practices

What works in inbox.

How often

Answer the same day, every day. A reply within an hour wins the sale more often than a better reply tomorrow.

What works

Short, personal, in your own name. A voice note or a picture where it helps. The answer first, the pleasantries after.

How to write

Use the person's name. Answer the question they asked, then the one they will ask next. End with the next step: a time, a link, a price.

Good to know

Thank every review, answer every complaint in public and solve it in private. Turn the questions you get most into posts. Never let a comment sit unanswered under an ad.

What to measure

Time to first reply, and how many conversations end in a sale or a booking. The questions people ask most are your next content plan.

What to avoid

Slow replies. Copy-pasted answers. Arguing with a review. Ignoring comments under ads. Sending people to a form when they already wrote to you.

What Huuve does for you

What Huuve does with your inbox.

Messages from every channel

Direct messages from Instagram, Facebook, LinkedIn and the rest arrive in one inbox, in order, with the whole conversation.

Comments on your posts

Every comment lands next to the post it was written on. You answer from Huuve and it shows on the channel.

Reviews too

Your Google reviews come in with the rest. A thank-you or an answer to a complaint goes out from the same place.

Ask Huuve to write it

Tell Huuve what to say and it writes the reply in your voice. You send it, change it or write your own. Nothing is sent before you say so.

Leads from your ads

People who fill in a lead form on one of your ads get their own inbox under Ads, with a follow-up status per person.

Your numbers

What Huuve does with your numbers

Huuve keeps every conversation with the post or ad it came from, so you see what people ask about and what makes them write. That feeds the next week of posts.

Channels