Terms of Service

How Huuve works, what you agree to when you use it, and how billing, content, and connected channels are handled.

Last updated November 9, 2026

1. Who we are

Huuve is operated by Pixel Studio AI, Inc. ("Huuve", "we", "us"). These Terms of Service govern your access to and use of the Huuve website, applications, and services (together, the "Service"). By creating an account or using the Service, you agree to these terms. If you are using Huuve on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Your account

You must provide accurate information when registering and keep it current. You are responsible for activity under your account and for keeping your credentials secure. You must be at least 18 and able to enter a binding contract. Notify us promptly at support@huuve.com if you suspect unauthorised access.

3. What Huuve does

Huuve learns your brand, drafts social content, builds a content calendar, and, once you approve, schedules and publishes posts across connected channels. Huuve also produces analytics on how published content performs. Outputs are generated with the help of automated systems and machine learning, and may contain errors. You are responsible for reviewing content before it is published.

4. Your content and channels

"Your Content" means anything you upload, connect, or generate through Huuve, including brand materials, media files, drafts, and the posts published on your behalf. You retain all ownership of Your Content.

  • You grant Huuve a worldwide, non-exclusive licence to host, process, adapt, and transmit Your Content solely to operate and improve the Service for you.
  • When you connect a social account, you authorise Huuve to access and act on that account within the permissions you grant through the platform's authorisation flow. You can revoke access at any time from your Huuve settings or from the platform directly.
  • You are responsible for ensuring you hold the rights to everything you upload or publish, and that it complies with each connected platform's own terms.

5. Data protection

When Huuve processes personal data for your business (your audience's messages, comments and reviews, the people in your media, the contact details of your leads), we do so as your processor under our Data Processing Agreement, which is part of these terms. By accepting these terms when you create a workspace, you also accept the Data Processing Agreement on behalf of your business. Our Privacy Policy covers the personal data we process for our own purposes, such as your account and billing.

6. Approval and publishing

Nothing is published to your audience until you approve it, unless you explicitly enable an auto-publish setting. Where you enable automated publishing, you accept responsibility for content published under that setting. Third-party platforms may reject, delay, or remove content for reasons outside our control; we are not liable for platform decisions or outages.

7. Subscriptions and billing

  • Plans and fees. Huuve is billed as one plan per workspace, monthly in advance, at the price shown at checkout. Each plan has room for a number of channels, in any mix: Starter for 4 channels ($149 per month), Business for 8 channels ($279 per month) and Pro for 16 channels ($499 per month), unless stated otherwise. Beyond the 16 channels of Pro, each extra channel is $29 per month. A channel is a social profile or page, a Google Business location, an ad account, your website (its SEO and AI visibility included), a Radar term or an Internal feedback page. Fees exclude taxes unless stated; applicable VAT will be added. Advertising budgets are paid to the ad platforms and are not part of Huuve's fees; managed ads carry a separate monthly fee per running ad, shown before you start them.
  • Credits. The work Huuve does for you on its own, such as your weekly plan, is included in your plan. Every plan also includes a monthly allowance for the AI work you ask for, such as Huuve's chat, for fair use of the Service. Some things are paid from prepaid credits instead, such as platform fees like X, the monthly fee for each running ad, and AI work you ask for beyond the allowance. Credits are bought in amounts of $25, are not paid out, and do not expire while your workspace exists. Auto top-up is on by default: when your credits run out after the month's allowance is used, we charge your saved card $25 for more credits. You can turn it off at any time under Admin, Billing, and we turn it off if a charge is declined.
  • Adding channels and changing plans. Connecting a channel within your plan's room costs nothing extra. When your plan is full, Huuve asks you to move to a larger plan, or beyond Pro to add an extra channel, and nothing changes until you confirm. When you confirm, we charge your saved card the difference for the rest of the current billing period, and the new price applies from your next renewal. You can change your plan at any time under Admin, Billing. A larger plan works as above; a smaller plan is available when your channels fit it, and the unused part of the billing period is credited to your next invoice. Credits on invoices are not paid out.
  • Removing channels. You can remove a channel at any time. It stops right away and frees its room in your plan; your plan stays the same until you change it. An extra channel beyond the 16 channels of Pro is billed on its own: removing it lowers that charge, and the unused part of the billing period is credited to your next invoice. Disconnecting an account does not remove its channel.
  • 30-day money-back guarantee. On every plan: if Huuve is not for you, email support@huuve.com within 30 days of your first payment and we refund that first payment in full. The guarantee covers your first payment only, not later payments such as a move to a larger plan, extra channels or credits you buy.
  • Renewal. Subscriptions renew automatically each month until cancelled. You can cancel anytime from your account settings; cancellation takes effect at the end of the current billing period. Except for the money-back guarantee above and where required by law, payments are non-refundable.
  • Changes to pricing. We may change prices with at least 30 days' notice before your next renewal. Continued use after a price change means you accept it.
  • Failed payments. If a payment fails, including the charge for a move to a larger plan, we may suspend the Service until the balance is settled.

8. Acceptable use

You agree not to use Huuve to create or distribute content that is unlawful, deceptive, hateful, harassing, or infringing, to impersonate others, to send spam, or to attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service. We may remove content or restrict accounts that breach this section.

9. Intellectual property

Huuve, its software, branding, and site are owned by Pixel Studio AI, Inc. and protected by intellectual property laws. These terms grant you a limited, revocable, non-transferable licence to use the Service, nothing more. You keep ownership of the content Huuve generates for you, subject to the licence in section 4.

10. Disclaimers and liability

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that generated content will be accurate, error-free, or achieve any particular marketing result.

To the fullest extent permitted by law, our total liability arising from the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits, data, or goodwill. Nothing in these terms excludes liability that cannot be excluded under applicable law, including your statutory rights as a consumer.

11. Suspension and termination

You may stop using Huuve and close your account at any time. We may suspend or terminate access if you breach these terms, fail to pay, or use the Service in a way that creates legal or security risk. On termination, your right to use the Service ends; we may delete Your Content after a reasonable retention period described in our Privacy Policy.

12. Governing law

These terms are governed by the laws applicable at Pixel Studio AI, Inc.'s place of establishment, without regard to conflict-of-law rules. Disputes will be handled by the competent courts there, subject to any mandatory consumer-protection rights you have in your country of residence.

13. Changes and contact

We may update these terms; material changes will be notified by email or in-product before they take effect. Questions? Reach us at support@huuve.com.