1. Who controls your data
Pixel Studio AI, Inc. is the data controller for personal data processed through the Service. For the content and audience data you bring into Huuve through connected channels, we act as your data processor, processing it on your instructions under our Data Processing Agreement. You can reach us at support@huuve.com.
2. What we collect
| Category | Examples |
|---|---|
| Account data | Name, email, workspace details, password (hashed) or Google sign-in identifier. |
| Billing data | Plan, billing address, transaction history. Card details are handled by our payment processor, not stored by us. |
| Content and media | Brand materials, uploaded files, drafts, and posts you create or store in Huuve. |
| Connected channel data | Access tokens and the account data and performance metrics returned by platforms you connect. |
| Usage data | Log data, device and browser information, IP address, and how you interact with the Service. |
3. How and why we use it
- To provide the Service: learning your brand, drafting content, scheduling, publishing, and reporting.
- To operate connected channels on your behalf within the permissions you grant.
- To process payments, manage subscriptions, and prevent fraud.
- To improve reliability, security, and product quality. We do not use your private content to train third-party models except as needed to deliver the Service to you.
- To communicate with you about your account, updates, and support.
4. Legal bases
We rely on: performance of a contract to deliver the Service you signed up for; legitimate interests for security, service improvement, analytics, and measuring our own advertising; consent for marketing emails, which you can withdraw at any time; and legal obligation for tax and accounting records.
5. Who we share it with
We share personal data only with service providers who help us run Huuve, under contract and appropriate safeguards. Categories include cloud hosting, payment processing, email delivery, product analytics, customer support, and the AI providers that generate content. We do not sell your personal data. We may disclose data where legally required, or as part of a merger or acquisition, with notice where feasible.
6. Google user data
When you connect Google to your website in Huuve, you sign in with Google and allow two read-only permissions:
- Google Analytics (
analytics.readonly): the reports of the one GA4 property you pick, such as visits, where they came from, landing pages, key events and sales. - Google Search Console (
webmasters.readonly): the search performance of the one site you pick, such as the searches that show your site, clicks, impressions and positions.
Google also tells us your Google account's id (openid), only so Huuve knows when the same Google account is connected in more than one workspace.
We use this data only to show it on your Website page in Huuve and to write your own weekly plan. AI models process it only to write your own plan, and it is never used to train AI models. We never sell it, never use it for advertising, and never change anything in your Google accounts.
Your Google sign-in and the data we read are stored encrypted in Google Cloud and are visible only to the members of your workspace. When you disconnect Google, we delete the stored Google sign-in and the Google data stored for that connection. Summaries and plans Huuve already wrote keep the numbers they were made from. We also revoke Huuve's access at Google, unless the same Google account is still connected somewhere else in Huuve. You can also remove Huuve's access at any time at myaccount.google.com/permissions.
Huuve's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
7. International transfers
Where personal data is transferred outside the EEA, we use safeguards such as the European Commission's Standard Contractual Clauses or transfers to countries with an adequacy decision. You can request details of the safeguards in place.
8. How long we keep it
We keep account and content data for as long as your account is active. After closure, we delete or anonymise personal data within a reasonable period, except where we must retain records to meet legal, tax, or dispute-resolution obligations. Access tokens are deleted when you disconnect a channel or close your account.
9. Your rights
Under GDPR you have the right to access, correct, delete, restrict, or object to processing of your personal data, to data portability, and to withdraw consent where processing is based on it. To exercise any of these, email support@huuve.com. We will respond within the timeframes required by law.
10. Security
We use encryption in transit, access controls, and regular review of our practices to protect your data. No system is perfectly secure, but we work to limit risk and will notify you and the relevant authority of a qualifying breach as required by law.
11. Health businesses
Clinics and other health businesses can use every Huuve feature except the inbox for private patient messages. Do not connect private messaging with patients to Huuve, such as WhatsApp or direct messages. Do not put patient health information into Huuve. Your posts, ads, public reviews, Radar and your website work are fine to use.
12. Contact and complaints
Questions or concerns go to support@huuve.com. If you are in the EU and believe we have not handled your data properly, you may lodge a complaint with your local data protection authority.